ITSM - IT Service Management

Welcome to my ITSM Portfolio. This page is the landing point for my journey through the IT Service Management course, where each week I reflect on what I have learned, share assignments and study cases, and connect theory to real-world applications.

My full name is Muhammad Razan Parisya Putra (5026231174), currently in ITSM B Class. I'm a 5th semester Information Systems undergraduate student @ITS. Here I write and present my works on IT Service Management course.

Weekly Highlights

Week 1 – Introduction to IT Service Management

This week introduced the foundations of ITSM. I explored what service management means, the difference between products and services, and the concepts of utility and warranty.

Week 2 – The Four Dimensions of Service Management

The focus shifted to the four dimensions: Organization and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.

Week 3 – Service Value System and ITIL Management Practices

In Week 3, we moved deeper into the Service Value System (SVS), one of the central models in ITIL 4.